Customer Satisfaction Survey©
Accreditus Register Independent Survey Report On
Alan Helps Contract Cleaning Ltd
Accreditus Register Reference 1609 - Monitored For 2130 Days
Compiled From Responses To 26 September 2007
|
THE REASONS CUSTOMERS CHOSE THEM
|
| Monitored By The Better Business Group |
0% |
| Recommendation / Reputation Of The Company |
13% |
| Product Range |
2% |
| Product Knowledge |
3% |
| Availability / Timescale |
19% |
| Professionalism |
14% |
| Price |
30% |
| Local Company |
19% |
| Other Reason |
0% |
|
THE COMPANY REPRESENTATIVE
|
| Knowledge |
Very Good |
| Politeness |
Very Good |
| Availability Of Literature |
Very Good |
| Accuracy Of Quotation |
Very Good |
|
THE JOB ITSELF
|
| Fulfillment Of Assurances |
Very Good |
| Cleanliness Of Workmen |
Very Good |
| Punctuality Of Workmen |
Very Good |
| Helpfulness Of Workmen |
Very Good |
|
OVERALL IMPRESSIONS
|
| Overall Reliability |
Very Good |
| Overall Trustworthiness |
Very Good |
| Completed In Timescale |
97% |
| Utilised the Company's After-Sales Service |
6% |
| Outstanding Queries |
0% |
| Would Recommend Or Use Again |
97% |
Overall Grading Of 83% Which Rates As Very Good
Based on 110 Surveys Returned
The Accreditus Register Of Approved Tradesmen -
Independently Assessed, Continually Monitored
T: 08718-719719
E: help@accreditus.com
(download the survey as a PDF Document)
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